SuperOps review

SuperOps
is
a
diverse
RMM
and
PSA
tool
that
allows
businesses
and
MSPs
to
manage
endpoints,
patch
them,
and
also
solve
ticketing
queries.
It
comes
with
several
project
management
tools
that
help
you
streamline
day-to-day
work,
and
it
has
also
recently
introduced
network
monitoring
and
IT
documentation
functions.

Founded
in
2020,
SuperOps
is
relatively
new
in
the
industry.
However,
it
has
quickly
caught
everyone’s
eye,
owing
to
its
unique
technician-based
pricing
and
intelligent
AI
alerting
features.
It’s
also
quite
easy
to
set
up
and
has
won
17
awards
at
the
recently
concluded
G2’s
Winter
2023
announcement,
including
badges
such
as
Best
Support
(small
business),
High
Performer,
and
Easiest
Setup.

In
this
in-depth
SuperOps
review,
we’ll
discuss
some
of
its
best
features,
support
options,
ease
of
use,
security,
and,
of
course,
its
value
for
money.

SuperOps:
Plans
and
pricing

What
we
liked
the
most
about
SuperOps’
pricing
is
that
there’s
a
plan
for
distinct
needs
–
PSA
and
RMM.
So,
if
you
only
need
RMM
functions,
you
can
choose
the
Standard
plan
at
$99/license/month.
On
the
other
hand,
if
you
only
need
PSA
functions,
you
can
choose
to
pay
for
just
that:
$79/license/month.

Each
license
covers
150
endpoints.
So,
the
RMM
cost
boils
down
to
$0.66/endpoint/month,
which
is
very
affordable,
making
it
ideal
for
large
teams
with
lots
of
endpoints.
Plus,
if
you
have
more
than
150
endpoints,
you
can
buy
an
additional
endpoints
pack
at
$75
for
150
endpoints
per
month. 

However,
if
you’re
a
small
business
and
have
only
20-30
systems,
you’d
still
have
to
pay
$99/month,
since
there’s
no
option
to
add
an
individual
endpoint
–
you
have
to
purchase
the
entire
lot.
So,
SuperOps
can
quickly
become
expensive
for
startups
and
small
businesses.

If
you’re
looking
for
both
PSA
and
RMM
functions,
you
can
get
SuperOps’
Pro
or
Super
plan,
costing
$129/license/month
and
$159/license/month,
respectively.

Even
better,
there’s
also
a
14-day
free
trial,
which
will
allow
you
to
test
the
tool’s
various
features
risk-free
before
committing.

SuperOps:
Features

We’ll
now
discuss
the
most
notable
SuperOps
features.

Automation

One
of
the
best
features
of
SuperOps
is
the
degree
of
automation
you
get
with
its
policy
management
functions.
This
lets
you
set
up
policies
that
help
you
define
a
framework
to
monitor
all
the
assets
you
manage.
There
are
two
types
of
policies:
hierarchal
and
group-based.

A
hierarchal
policy
allows
you
to
create
a
policy
set
for
an
asset
on
the
global
level,
which
can
be
overridden
at
a
client,
site,
or
device
level.
You
can
configure
both
alerts
and
patch
management
for
Windows
and
Mac
assets. 

Alerts

SuperOps
lets
you
set
up
rule-based
alerts
for
events
on
the
client’s
device
and
even
configure
auto-remediation
actions.
For
example,
you
can
create
an
alert
when
the
free
disk
space
on
a
device
goes
below
a
specific
level. 

What’s
more,
you
can
also
define
the
action
that
needs
to
be
taken:
deleting
temp
files,
creating
a
ticket,
or
sending
an
email
to
a
technician.
Similarly,
you
can
automate
patch
management
by
pre-defining
approval
configurations
and
deployment
schedules
with
various
conditions.

Schedule
actions

We
also
liked
the
scheduled
actions
feature
under
SuperOps’
policy
management.
You
can
schedule
scripts
to
be
executed
at
specific
times
(once
a
day,
week,
or
month).
While
SuperOps
offers
a
handful
of
default
scripts,
you
can
also
build
a
custom
script
from
scratch,
either
for
all
your
clients,
a
specific
client,
or
even
a
particular
asset.

Antivirus
integrations

Taking
security
a
notch
higher,
SuperOps
lets
you
connect

antivirus
solutions
with
the
platform.
Currently,
there
are
four
antivirus
integrations
available:
Webroot,
Bitdefender,
SentinelOne,
and
Emsisoft. 

Once
you’ve
successfully
integrated
the
two
platforms,
you
can
create
a
policy
to
manage
the
antivirus
software
on
the
device.
Each
alert
from
the
antivirus
gets
created
as
a
ticket
so
that
no
security
issues
fall
through
the
cracks.

Intelligent
Alerting

Another
feature
that
deserves
special
mention
is
Intelligent
Alerting,
which
is
an
AI-powered
alert
mechanism
that
increases
technicians’
efficiency
and
productivity.
When
toggled
on,
Intelligent
Alerting
deeply
understands
your
client’s
device
–
behaviors,
schedules,
and
routines. 

It
then
builds
patterns
and
identifies
deviations
from
these
patterns.
These
deviations
or
anomalies
are
then
flagged
as
threats,
based
on
their
severity
and
priority.
Intelligent
Alerting
goes
a
step
ahead
of
traditional
alert
management. 

Here,
you
do
not
need
to
set
up
any
conditions
or
criteria.
All
you
have
to
do
is
toggle
a
button
and
choose
the
category
where
you
want
to
enable
AI
alerts:
CPU
usage,
memory
usage,
or
disk
usage.
However,
a
caveat
is
that
the
system
can
take
up
to
25
days
to
fully
analyze
the
target
system
and
produce
accurate
alerts.

SuperOps:
Interface
and
performance

SuperOps
features
a
relatively
clean,
modern,
and
customizable
home
screen.
It
gives
you
a
snapshot
of
various
performance
metrics,
such
as
open
alerts,
patches,
tickets
due
today,
and
all
pending
approvals. 

We
also
liked
the
‘mentions’
widget,
which
lets
you
know
if
any
client
or
team
member
has
mentioned
you
in
a
ticket
or
internal
note.

The
best
part
is
that
these
widgets
are
completely
customizable,
and
you
can
view
the
widget
library
from
the
top-right
corner
of
the
home
screen
and
choose
widgets
that
are
of
utmost
importance
to
your
role.

Since
SuperOps
is
a
multi-dimensional
tool,
there’s
a
separate
‘Modules’
tab
on
a
sleek
left
panel.
From
here,
you
can
select
the
function
you
want
to
work
on:
Asset
management,
client
management,
tickets,
tasks,
or
projects.

Overall,
it
can
admittedly
take
a
bit
of
time
to
get
a
hang
of
SuperOps’
interface,
especially
if
you
haven’t
worked
with
RMM
software
before.
However,
once
you
learn
the
ropes,
the
platform
is
fairly
easy
to
use.

SuperOps:
Security

SuperOps
complies
with
SOC
II
Type
2,
HIPAA,
and
GDPR
to
ensure
that
sensitive
business
data
is
handled
as
per
set
regulations. 

Plus,
the
platform
is
hosted
on
a
dedicated
Virtual
Private
Cloud
(VPC)
on

Amazon
Web
Services
(AWS),
which
complies
with
several
assurance
programs,
such
as
SOC
1/ISAE
3402,
SOC
2,
SOC
3,
PCI
DSS
Level
1,
FISMA,
and
DIACAP. 

Furthermore,
all
the
data
on
the
website
is
secured
in
private
subnets
and
virtual
firewalls
that
allow
only
pre-established
transactions.
Plus,
SuperOps
uses
industry-standard
AES
256-bit
encryption
to
secure
your
data.

There
are
also
a
lot
of
security
control
options
you
get
as
a
user.
For
instance,
you
can
enable
two-factor
authentication
to
prevent
unauthorized
access.
You
can
also
set
up
role-based
access
rules
to
ensure
users
can
access
only
those
parts
of
SuperOps
that
are
necessary
for
their
respective
functions.

SuperOps:
Support

SuperOps
has
a
very
detailed
‘Help
Center’
page
with
numerous
articles
on
various
topics,
such
as
client
management,
policy
management,
automation,
reporting,
etc.
You’ll
also
see
a
live
chat
option
at
the
bottom
of
your
screen,
where
you
can
connect
to
a
human
representative
instead
of
a
bot
–
super
handy
since
live
chat
is
often
the
most
effective
port
of
call
for
troubled
users.

There
are
also
a
lot
of
blogs,
pre-recorded
webinars,
guides,
community
hubs,
and
podcasts,
which
give
you
a
comprehensive
insight
into
SuperOps’
functions. 

Moreover,
in
the
unlikely
event
that
you
do
not
find
a
solution
to
your
queries,
you
can
reach
out
to
the
customer
support
team
through
a
phone
call
or
email
address.
The
customer
service
team
is
responsive
and
will
promptly
resolve
any
queries
you
might
have.

SuperOps:
Final
verdict

SuperOps
is
an
excellent
RMM
software
with
extensive
automation
capabilities
at
just
$0.66/endpoint/month,
making
it
one
of
the
most
affordable
options
out
there,
especially
for
medium-sized
and
large
businesses
with
lots
of
endpoints. 

Its
Intelligent
Alerting
feature
sets
it
apart
from
the
rest.
This
feature
learns
the
behavior
of
the
endpoints
and
sends
alerts
if
it
finds
any
deviation
from
patterned
behaviors,
saving
a
lot
of
time
for
technicians.
You
can
also
automate
patch
management,
build
custom
alerts,
and
set
up
hierarchical
and
group
policies
for
asset
management.

If
you’re
looking
for
a
multi-dimensional
tool
that
goes
beyond
RMM,
SuperOps
is
a
perfect
pick.
You
get
a
dedicated
PSA
module,
where
you
can
manage
service
tickets,
invoicing,
quotes,
and
even
manage
your
ongoing
projects.
Alternatively,
if
you
want
both
RMM
and
PSA
features,
there
are
specific
plans
for
that
too.

That
said,
SuperOps
can
be
expensive
for
startups
and
small
businesses
with
less
than
30
endpoints
due
to
its
step-up
pricing
module
–
but
you
can
leverage
its
14-day
risk-free
trial
to
test
it
out
for
yourself.

SuperOps:
FAQs